Why Conversations?
Conversations is two-way SMS built for customer care. Reach subscribers about outages, scheduled maintenance, billing, and usage, and let them text you right back. It’s the difference between members hearing from you first and members calling your front desk.
Targeted
Draw a zone on the map or filter your list, and instantly see how many subscribers are inside and how many you can reach.
Two-way
Subscribers can text back. Respond one-on-one, set up automated replies, or pipe replies into Slack, Teams, or your ticketing system.
Embeddable
Outage widgets for your website, from a quiet banner that only appears when there’s a problem to a full status-page map.
Compliant
Built for A2P 10DLC. Opt-ins are collected properly, and STOP and START are handled automatically.
Do any of these sound familiar?
- “When an outage hits, our phones light up and our team can’t keep up.”
- “We send maintenance notices by mail, and half our members never see them.”
- “Our payment reminders and usage alerts go out late, if they go out at all.”
Conversations was made for you. Learn more about how it works →
Fast, even from the field
Stage pre-approved message presets ahead of time, with variables like the subscriber’s name and service address filled in automatically, and send them from any device. Your crew can notify an entire zone from a phone at the job site.
More than outages
Outage response is where Conversations shines, but it’s a full subscriber-messaging platform: scheduled maintenance notices, billing and payment reminders, usage alerts, and everyday customer care. Build dynamic contact lists with unlimited filters, schedule sends for later, collect sign-ups through a hosted opt-in page, and do it all through the UI or an API with the same power.