Every subscriber, one text away
Alert thousands at the touch of a button or via API. Reply to one when they text back.
Two-way messaging for customer care, built for broadband providers.
Draw
Draw a zone on the map around the affected area.
Build
Build your list from the contacts inside the zone.
Send
Send your message and watch replies come in.
Why Conversations?
Conversations is two-way SMS for customer care. Reach the right subscribers about outages, scheduled maintenance, billing, and usage, and let them text you right back.
Targeted
Draw a zone or filter your list, and instantly see how many subscribers you can reach.
Two-way
Subscribers can text back. Respond yourself or automate it.
Embeddable
Outage widgets for your site, from a quiet banner to a full status map.
Compliant
Built for A2P 10DLC, with opt-ins and opt-outs handled automatically.
Do any of these sound familiar?
- “When an outage hits, our phones light up and our team can’t keep up.”
- “We send maintenance notices by mail, and half our members never see them.”
- “Past-due reminders and usage alerts go out late, if they go out at all.”
Conversations was made for you. Learn more about how it works →
One channel for the whole subscriber relationship
Outages are the hardest day, but they’re not the only reason to reach out. Conversations covers customer care from the first bill to the next service window.
Outage alerts
Notify everyone in the affected zone the moment service drops, and keep them posted until it’s back.
Scheduled maintenance
Give subscribers a heads-up before planned work, so a maintenance window never looks like an outage.
Billing & payments
Send payment reminders, past-due notices, and confirmations, and let members reply with questions.
Usage & proactive care
Flag data thresholds, share account updates, and check in before a small issue becomes a support call.
You run the network. We’ll handle the rest.
Conversations isn’t software you have to figure out alone. Our team sets it up, loads your subscriber data, and keeps it current automatically.
Outage detected
OpIntel or Grafana
Zone mapped
Affected subscribers found
Subscribers texted
Before they call you
Your data, handled
We bring your subscriber data in and keep it synced automatically. NISC and Meridian supported today, with more on the way.
Outage-aware
Connects with our OpIntel platform and Grafana, so subscribers can be notified automatically the moment an outage is detected.
Fewer calls
Pairs perfectly with our call center services. Proactive texts mean far fewer inbound calls, and a better experience for the subscribers who do call.
And when service issues stay between you and your subscribers, they stay off Facebook. Why tell your prospects about your problems?
A partner, not just a platform
Conversations is one piece of a team built around broadband providers like you.
Compliance included
Every subscription comes with consulting to get you through regulatory compliance, so you’re never navigating it alone.
Crisis & CX strategy
Want to think bigger about crisis management and customer experience? Our in-house agency, Pivot, specializes in exactly that.
Room to grow
Built to integrate with our GIS, Outside Plant, and Axin engineering services when you’re ready for bigger engagements.
Enter your information to see a demo, ask questions, or request pricing.