About Us

Conversations is a two-way SMS platform for customer care, built for broadband providers. Reach subscribers about outages, scheduled maintenance, billing, and usage, and let them text you right back. Draw a zone on the map or filter your list, see in real time how many subscribers you can reach, and send them a text in minutes. Then handle their replies, automate common answers, and keep your website visitors informed with embeddable widgets.

We built Conversations because the providers we work with kept describing the same hard day: phones ringing off the hook during an outage, a team scrambling for answers, and members left guessing. A simple text to exactly the right people changes all of that.

Curious whether Conversations is right for you? See why Conversations or learn how it works.

Conversations is built by the team at CrowdFiber, and is offered as an NRTC solution. We’ve spent years building software for the broadband industry, helping providers plan, market, and grow their networks and talk to the communities they serve. Conversations stands on its own, though: you don’t need any other CrowdFiber product to use it.

Want to dig deeper? Our documentation site covers every feature in detail.